Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Shipping is free WORLDWIDE on most items. On some items, we have Free Shipping over $75

Which payment methods are accepted in the Online Shop?

We accept PayPal. PayPal offers Buyer protection and favors consumers by providing a secure gateway and good refund policies. This is why we advocate using Paypal to complete your transactions here safely without credit card risks.

How long will delivery take?

U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.

  • Average transit times to the United States: 5 – 20 Business days
  • Average transit times to International: 17 – 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

Once you’ve placed your order, an email is sent to you to confirm that we have received it an that it is processing. Please allow 3 – 7 business days of processing and production time for your order to ship out.

Will I receive a tracking number?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

When you receive your tracking number, if you need help tracking your order you can go here.

I have many more questions...

You can find our complete documentation using the follwing link:

Should you have any other questions, please dn’t hesitate to contact us Monday – Friday, 8:00am – 7:30pm EST.

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