Frequently Asked Questions
Please read our FAQ before sending us a message.
Shipping is free WORLDWIDE on most items. On some items, we have Free Shipping over $75
We accept PayPal. PayPal offers Buyer protection and favors consumers by providing a secure gateway and good refund policies. This is why we advocate using Paypal to complete your transactions here safely without credit card risks.
- Average transit times to the United States: 5 – 20 Business days
- Average transit times to International: 17 – 45 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
Once you’ve placed your order, an email is sent to you to confirm that we have received it an that it is processing. Please allow 3 – 7 business days of processing and production time for your order to ship out.
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.